Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

Concerned Citizens for Animals in Western Massachusetts provides funding for spaying and neutering.

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“Riley’s toe amputation has given him a pain-free life of fetching and playing on land and in water. We are so grateful.”

Susan, Belchertown

“Thank you Riverbend Animal Hospital for hanging in there with us and making all of my Rusty dreams come true.”

Kathy, Shelburne Falls

“We feel privileged to have Micah in your capable and caring hands. We look forward to a long, long, long, healthy life with Micah.”

Magaly and Elizabeth, Northampton

“What a sweet, friendly, and professional crew! All of our interactions have been a delight.”

Mari Ada,

“For those of us who really love our pets, you provide an exceptional refuge to bring our ailing, injured and also healthy ‘best friends’ for care, comfort & well-being.”

Robin & Charles, Holland