Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

Concerned Citizens for Animals in Western Massachusetts provides funding for spaying and neutering.

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“From the first phone call, this has been the best veterinary experience I’ve ever had. You guys are great!”

Eric, Springfield

“We want to thank you for the excellent care you have provided Arlo. Everyone is kind, compassionate and professional. We are grateful for your expert care for our wonderful dog.”

Denise and Bob, Greenfield

“I know you care for many animals and yet, you made me feel as though Bella was the most important-you truly have a gift.”

Linda, Leverett

“Thanks so much for taking such great care of Bearcat when he had his teeth out. He is now back to his high-jumping sweet self.”

Margot and Bri, Northampton

Magic could hardly wait to burst through the door to see you…a true testament to the kindness and care she got at Riverbend. Thank you for being such an amazing bunch…to Magic and to me.

Bobby D, Northampton