Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

The Dakin Spay/Neuter Clinic in Springfield provides affordable, high quality surgery for dogs and cats. More information is available at https://www.dakinhumane.org/spay-neuter-clinic.html

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“You have made us smile when we were down and have offered Spencer a much better quality of life!”

Linda and Edward, Southwick

“Thank you so much for the love and care you give to the animals and the humans of our family.”

Beth, Northampton

“Okay, alright, we admit it — we all like coming to Riverbend, not just the pets.”

Chris and Tammy, Leverett

“This is a huge hug being sent to everyone of you at Riverbend who makes it feel like family and friends there.”

Karen, Agawam

“The best pet care around and the nicest staff. Happy to bring my best friend here for needs and care. Thank you!”

Matt, Easthampton