Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

The Dakin Spay/Neuter Clinic in Springfield provides affordable, high quality surgery for dogs and cats. More information is available at https://www.dakinhumane.org/spay-neuter-clinic.html

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“You have made us smile when we were down and have offered Spencer a much better quality of life!”

Linda and Edward, Southwick

“You have always treated her exceptionally well, and despite her being so “special” she loved all of you and you loved her back.”

Jim and Rosalee, Granby

“Thank you for your insightful guidance. To enter Riverbend is to understand its overriding purpose immediately.”

Norman, Plainfield

“The practice seems to center on providing comprehensive, loving care for animals, which you can learn easily by sitting in the waiting room talking to other happy pet parents.”

Nicole, East Longmeadow

“I asked my mom to write and tell you how much I enjoyed meeting you today. Thanks for being so nice to me. I can’t wait to see you again. Purr, purr, purr!”

"Lucy", Holyoke