Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

The Dakin Spay/Neuter Clinic in Springfield provides affordable, high quality surgery for dogs and cats. More information is available at https://www.dakinhumane.org/spay-neuter-clinic.html

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“We are so grateful for all of the hard work you do! Thanks so much for being the best!”

Pete and Luke, Greenfield

“I want to thank all of you for helping me thru this most difficult time. Peanut was so special and precious. Thanks again for your support and caring.”

Lorraine, Westhampton

“The good folks at Riverbend get all the stars! We can’t thank them enough for their expertise, care and kindness.”

Heather and Jessica, South Hadley

“You helped me become strong; you helped me walk and you eased my pain and gave me so much love and attention and the BEST COOKIES EVER!”

"McCoy", Northampton

“You guys are truly special people. The world would be a better place if there were more like you.”

Laurie, Conway