43 Russell Street (Rte. 9), Hadley, MA 01035 • 413.587.3737

Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

The Dakin Spay/Neuter Clinic in Springfield provides affordable, high quality surgery for dogs and cats. More information is available at https://www.dakinhumane.org/spay-neuter-clinic.html

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“Every time I see your posts, my heart warms. When we think of you, we feel all the kindness and smarts and love you bring to your work. You are all remarkable. Thank you from Marcella and all of us.”

Anat and Catherine, Northampton

“We are so grateful for all of the hard work you do! Thanks so much for being the best!”

Pete and Luke, Greenfield

“How could so many awesome people work under one roof? I guess it starts at the top. Years ago when David left Rowley, it was a no-brainer to follow him to Hadley.”

Rich, Kathy and Zuzu, Monson

“We’ve been bringing our Great Pyrenees to Riverbend since he was 8 wks old. Doctors, staff, reception … all professional, caring, and a wealth of knowledge and experience! Thanks everybody!”

Dave and Deb, Belchertown

“You guys are truly special people. The world would be a better place if there were more like you.”

Laurie, Conway