Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

The Dakin Spay/Neuter Clinic in Springfield provides affordable, high quality surgery for dogs and cats. More information is available at https://www.dakinhumane.org/spay-neuter-clinic.html

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“Thank you for your expertise, professionalism and counseling but mostly for the care and attention that all of the receptionists, techs and docs showed all of us at every visit.”

Jonie and Brad, Easthampton

“I asked my mom to write and tell you how much I enjoyed meeting you today. Thanks for being so nice to me. I can’t wait to see you again. Purr, purr, purr!”

"Lucy", Holyoke

“Sage would never have made it to fifteen with comfort and dignity had it not been for your caring and compassionate help. Thank you from the bottom of our hearts.”

Maureen & Rollie, Warren

“Every time I see your posts, my heart warms. When we think of you, we feel all the kindness and smarts and love you bring to your work. You are all remarkable. Thank you from Marcella and all of us.”

Anat and Catherine, Northampton

“We’ve been bringing our Great Pyrenees to Riverbend since he was 8 wks old. Doctors, staff, reception … all professional, caring, and a wealth of knowledge and experience! Thanks everybody!”

Dave and Deb, Belchertown