Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

The Dakin Spay/Neuter Clinic in Springfield provides affordable, high quality surgery for dogs and cats. More information is available at https://www.dakinhumane.org/spay-neuter-clinic.html

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“You have always treated her exceptionally well, and despite her being so “special” she loved all of you and you loved her back.”

Jim and Rosalee, Granby

“You were understanding of my fear and high level of anxiety throughout the process. I never felt rushed or dismissed at any question I had. Please know the wonderful impact you have in the world.”

Lisa, Wilbraham

“Magic could hardly wait to burst through the door to see you…a true testament to the kindness and care she got at Riverbend. Thank you for being such an amazing bunch…to Magic and to me.”

Bobby D, Northampton

“Your compassion helped us navigate through a challenging and unexpected situation and we feel so lucky to have found you.”

Sandra, Holyoke

“Thank you for keeping Tucker’s world from being boring. You are a gift in our life!”

Amy, Greenfield