Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

Concerned Citizens for Animals in Western Massachusetts provides funding for spaying and neutering.

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“I want to thank all of you for helping me thru this most difficult time. Peanut was so special and precious. Thanks again for your support and caring.”

Lorraine, Westhampton

“I really could not have taken as good care of both Enzo and Chester without the education you all gave me. I am so grateful and I hope you all know what a great difference you made in my life and Enzo and Chester’s.”

Beth and Ernie, Northampton

“Magic could hardly wait to burst through the door to see you…a true testament to the kindness and care she got at Riverbend. Thank you for being such an amazing bunch…to Magic and to me.”

Bobby D, Northampton

“We could not be more thankful that Giacomo chose you as his vet!”

Aaron and JoAnn, South Deerfield

“Thanks so much for taking such great care of Bearcat when he had his teeth out. He is now back to his high-jumping sweet self.”

Margot and Bri, Northampton