Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

Concerned Citizens for Animals in Western Massachusetts provides funding for spaying and neutering.

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“The good folks at Riverbend get all the stars! We can’t thank them enough for their expertise, care and kindness.”

Heather and Jessica, South Hadley

“We’re so grateful for your welcoming smiles and compassionate care. Cheers!”

Madeline and Don, Hatfield

“The practice seems to center on providing comprehensive, loving care for animals, which you can learn easily by sitting in the waiting room talking to other happy pet parents.”

Nicole, East Longmeadow

“This is a huge hug being sent to everyone of you at Riverbend who makes it feel like family and friends there.”

Karen, Agawam

“Magic could hardly wait to burst through the door to see you…a true testament to the kindness and care she got at Riverbend. Thank you for being such an amazing bunch…to Magic and to me.”

Bobby D, Northampton