43 Russell Street (Rte. 9), Hadley, MA 01035 • 413.587.3737

Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

The Dakin Spay/Neuter Clinic in Springfield provides affordable, high quality surgery for dogs and cats. More information is available at https://www.dakinhumane.org/spay-neuter-clinic.html

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“Thank you to everyone at Riverbend for your help and support with Electric over the past few years. We feel so fortunate to have such a great vet!”

Ellie, Sunderland

“No matter how long you have your pet, it is never long enough. A million thanks for all for the great care. You went above and beyond.”

Adele & George, Enfield

“Two bum knees is not a fair hand to be dealt. After her surgeries, Ivy now tears across the yard!”

Dave, Wilbraham

“Thank you for your expertise, professionalism and counseling but mostly for the care and attention that all of the receptionists, techs and docs showed all of us at every visit.”

Jonie and Brad, Easthampton

“You are blessed with a wonderful gift, Dr. Thomson, not only in your expertise as a surgeon but in the way you interact with people.”

Beth, Hatfield