Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

Concerned Citizens for Animals in Western Massachusetts provides funding for spaying and neutering.

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“We’ve been bringing our Great Pyrenees to Riverbend since he was 8 wks old. Doctors, staff, reception … all professional, caring, and a wealth of knowledge and experience! Thanks everybody!”

Dave and Deb, Belchertown

“You can say any foolish thing to a dog, and the dog will give you a look that says, My God, you’re right! I never would’ve thought of that!”

Dave Barry, Columnist

“Thank you to everyone at Riverbend for your help and support with Electric over the past few years. We feel so fortunate to have such a great vet!”

Ellie, Sunderland

“Sage would never have made it to fifteen with comfort and dignity had it not been for your caring and compassionate help. Thank you from the bottom of our hearts.”

Maureen & Rollie, Warren

“The best pet care around and the nicest staff. Happy to bring my best friend here for needs and care. Thank you!”

Matt, Easthampton