Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

The Dakin Spay/Neuter Clinic in Springfield provides affordable, high quality surgery for dogs and cats. More information is available at https://www.dakinhumane.org/spay-neuter-clinic.html

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“Sage would never have made it to fifteen with comfort and dignity had it not been for your caring and compassionate help. Thank you from the bottom of our hearts.”

Maureen & Rollie, Warren

“Your compassion helped us navigate through a challenging and unexpected situation and we feel so lucky to have found you.”

Sandra, Holyoke

“From our first visit to the last, we had an overwhelming great experience. The front end staff is super knowledgeable and welcoming. Dr. Thomson and his team are wonderful. I just felt Charlie was in the best care possible!”

Erica, Springfield

“Thank you for all that you do for Northampton Little League!”

Team Riverbend, Northampton

“The best pet care around and the nicest staff. Happy to bring my best friend here for needs and care. Thank you!”

Matt, Easthampton