Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

Concerned Citizens for Animals in Western Massachusetts provides funding for spaying and neutering.

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“I know you care for many animals and yet, you made me feel as though Bella was the most important-you truly have a gift.”

Linda, Leverett

“Magic could hardly wait to burst through the door to see you…a true testament to the kindness and care she got at Riverbend. Thank you for being such an amazing bunch…to Magic and to me.”

Bobby D, Northampton

“Over and over again you have been available to us when our furry family members have had serious problems. It is always easier dealing with those tough times because of your love, caring, and compassionate ways.”

Ann and Peter, Longmeadow

“We feel privileged to have Micah in your capable and caring hands. We look forward to a long, long, long, healthy life with Micah.”

Maggie and Elizabeth, Northampton

“Thank you all so much for allowing us to have our second Christmas with our little fat head, Pickles. You guys are just amazing.”

James and Megan, Easthampton