Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

Concerned Citizens for Animals in Western Massachusetts provides funding for spaying and neutering.

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“Over and over again you have been available to us when our furry family members have had serious problems. It is always easier dealing with those tough times because of your love, caring, and compassionate ways.”

Ann and Peter, Longmeadow

“Thank you for all that you do for Northampton Little League!”

Team Riverbend, Northampton

“You are blessed with a wonderful gift, Dr. Thomson, not only in your expertise as a surgeon but in the way you interact with people.”

Beth, Hatfield

“Thank you for providing Gus with excellent service and attention over the past year. All of you have been extremely kind, patient and knowledgeable. Truly appreciated!”

Cori, West Springfield

“We love Riverbend. The staff is the best, everyone is highly knowledgeable, friendly, and helpful. They also keep great records, which is helpful if you are not great at record-keeping, yourself.”

Sharon and David, Sunderland