Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

Concerned Citizens for Animals in Western Massachusetts provides funding for spaying and neutering.

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“Georgie transitioned out of this life in a room full of love and compassion befitting how loved she was for the past 21 years.”

Alison & Kat, Florence

Magic could hardly wait to burst through the door to see you…a true testament to the kindness and care she got at Riverbend. Thank you for being such an amazing bunch…to Magic and to me.

Bobby D, Northampton

“Sage would never have made it to fifteen with comfort and dignity had it not been for your caring and compassionate help. Thank you from the bottom of our hearts.”

Maureen & Rollie, Warren

“I’ve been to four different vets in the area looking for the one place that cares about my pup as much as I do. I found that place at Riverbend! I have been blown away by their level of professionalism, kindness, empathy and support. I will be forever thankful!”

Michael, Northampton

“A gentle acknowledgement of the kindness in your practice. The greeting Leo got yesterday brings tears of happiness to my eyes as I write.”

Tammy and Chris, Leverett