Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

The Dakin Spay/Neuter Clinic in Springfield provides affordable, high quality surgery for dogs and cats. More information is available at https://www.dakinhumane.org/spay-neuter-clinic.html

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“We’ve been bringing our Great Pyrenees to Riverbend since he was 8 wks old. Doctors, staff, reception … all professional, caring, and a wealth of knowledge and experience! Thanks everybody!”

Dave and Deb, Belchertown

“Thank you for your expertise, professionalism and counseling but mostly for the care and attention that all of the receptionists, techs and docs showed all of us at every visit.”

Jonie and Brad, Easthampton

“You have made us smile when we were down and have offered Spencer a much better quality of life!”

Linda and Edward, Southwick

“The best pet care around and the nicest staff. Happy to bring my best friend here for needs and care. Thank you!”

Matt, Easthampton

“Thanks so much for taking such great care of Bearcat when he had his teeth out. He is now back to his high-jumping sweet self.”

Margot and Bri, Northampton