Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

Concerned Citizens for Animals in Western Massachusetts provides funding for spaying and neutering.

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“Lovely place and friendly staff! My little old lady is more active than ever!”

Filipa, Hadley

“Your compassion helped us navigate through a challenging and unexpected situation and we feel so lucky to have found you.”

Sandra, Holyoke

“How could so many awesome people work under one roof? I guess it starts at the top. Years ago when David left Rowley, it was a no-brainer to follow him to Hadley.”

Rich, Kathy and Zuzu, Monson

“Dr. Thomson is the Dustin Pedroia of veterinary medicine — determined, committed, talented, the ultimate teammate in what has been a very long season. Thank you for all you have done to help Tilly (and us) along this long and bumpy journey.”

MJ and Anne, Sunderland

“You were understanding of my fear and high level of anxiety throughout the process. I never felt rushed or dismissed at any question I had. Please know the wonderful impact you have in the world.”

Lisa, Wilbraham