Financial Policies

We accept cash, debit cards, money orders, and the following credit cards: VISA, MasterCard, Discover, and American Express. We do not accept personal checks.

Payment is due when services are rendered. A deposit of 75% of estimate is due when patients are booked in for surgery or other in-hospital procedures. Balance is due when a patient is discharged.

We offer financing through CareCredit®. This program offers a range of plans with low monthly payments for those who qualify. You must contact CareCredit directly for additional information and application instructions. Please note: We do not offer all of the CareCredit financing plans. Please verify with our receptionist which plans are offered.

Concerned Citizens for Animals in Western Massachusetts provides funding for spaying and neutering.

The Humane Society of the U.S. has a comprehensive list of pet financial aid-related organizations throughout the United States.

“We feel privileged to have Micah in your capable and caring hands. We look forward to a long, long, long, healthy life with Micah.”

Maggie and Elizabeth, Northampton

“If a picture wasn’t going very well, I’d put a puppy dog in it.”

Norman Rockwell, artist

“Just a little note to thank you and your staff for the wonderful care that you gave to Cooper and us. Everyone was so kind, caring and thoughtful that it put us at ease immediately.”

Sue and Jim, Springfield

“You guys are truly special people. The world would be a better place if there were more like you.”

Laurie, Conway

“I know you care for many animals and yet, you made me feel as though Bella was the most important-you truly have a gift.”

Linda, Leverett