Accreditations

American Animal Hospital Association (AAHA) — Accreditation
Riverbend Animal Hospital is proud to be a long-standing accredited member of the American Animal Hospital Association (AAHA). Since shortly after we opened, we have passed regular evaluations by AAHA to ensure that we comply with the Association’s high quality standards of care. These standards cover nearly every aspect of a veterinary hospital — from pharmacy, laboratory, and exam facilities to patient care, medical and surgical practices, diagnostic imaging, and anesthesiology to client service, staff education, and business practices. AAHA standards are recognized worldwide as the benchmarks for quality care in veterinary medicine. Only 15 percent of all animal hospitals in North America have earned accreditation from AAHA.

American Association of Feline Practitioners (AAFP) — Cat Friendly Practice Certification
The AAFP created the Cat Friendly Practice program to help veterinary practices meet the wide range of unique needs of cats in a veterinary practice setting. An extensive self-assessment checklist was designed to demonstrate that Cat Friendly Practices have achieved the following:

  • Understand the unique needs of cats and have made veterinary visits more cat-friendly
  • Understand how to approach and handle cats in a gentle, empathetic and caring manner
  • Have an appropriate standard of education and equipment needed to investigate and treat feline diseases
  • Meet their high standard for the facilities and care of hospitalized cats

Massachusetts Veterinary Technician Association (MVTA) — Veterinary Technician Certification
Most of Riverbend’s veterinary technicians have been certified through the MVTA. In order to earn their CVT designation, they must complete a 2-year Vet Tech Program at an accredited school and pass the rigorous MVTA examination. Yearly re-certification, which includes taking courses and earning a specified number of CE hours, is required.

Canine Rehabilitation Practitioners — Certification
Through the University of Tennessee/College of Veterinary Medicine’s Canine Rehabilitation Program, Melinda Harris, CVT, was trained and gained certification as a Certified Canine Rehabilitation Practitioner.

Memberships

American Veterinary Medical Association (AVMA)
The AVMA is a not-for-profit association that represents more than 84,000 veterinarians working in private and corporate practice, government, industry, academia, and uniformed services. The AVMA acts as a collective voice for its membership and for the profession.

Massachusetts Veterinary Medical Association (MVMA)
The MVMA and its members provide “professional caring for the health and welfare of animals and society.” The MVMA membership of over 1000 veterinarians works together for the common good of veterinary medicine in Massachusetts.

International Veterinary Academy of Pain Management (IVAPM)
IVAPM is an organization dedicated to advancing the field of pain management in animals and is committed to providing top-notch education in the field. In 2008 they launched the first certification program for veterinary pain practitioners. They present lectures and workshops around the world.

“From the first phone call, this has been the best veterinary experience I’ve ever had. You guys are great!”

Eric, Springfield

“I know you care for many animals and yet, you made me feel as though Bella was the most important-you truly have a gift.”

Linda, Leverett

“If a picture wasn’t going very well, I’d put a puppy dog in it.”

Norman Rockwell, artist

“How could so many awesome people work under one roof? I guess it starts at the top. Years ago when David left Rowley, it was a no-brainer to follow him to Hadley.”

Rich, Kathy and Zuzu, Monson

“From our first visit to the last, we had an overwhelming great experience. The front end staff is super knowledgeable and welcoming. Dr. Thomson and his team are wonderful. I just felt Charlie was in the best care possible!”

Erica, Springfield