Covid and Curbside, 1 year later

March 19, 2021Donation Stories
Author: Sharon Sweeney, CVT

All of us at Riverbend would like to extend a huge THANK YOU to our clients, who have been incredibly patient and supportive of us during this past year. Who would have ever thought, a year ago, that we’d still be doing this! You all graciously adjusted to this new way of going to the veterinarian and understood that switching to curbside care was our best way to protect staff and stay healthy so we could continue to treat our wonderful patients.

Thank you for weathering the anxiety of not being with your pet during these visits. We can assure you, your dogs and cats are doing great during their time with us, soaking up all the love and extra attention they’ve come to expect here. We do miss seeing you, our clients, face to face and having more personal interactions. That day will come again.

Now that vaccinations are becoming available, many clients have asked about being let back into the building. While some folks have been able to get vaccinated, most of us here have not. For whatever reason, Massachusetts put veterinary professionals in the last phase of vaccinating. With that in mind, please continue to be patient with us for the foreseeable future, as we will continue to practice curbside care until we deem it safe for our staff to open up the building to you.

We will continue to bring your pet inside, as well as require that you wear a mask and practice social distancing while in our parking lot and interacting with us.

Thank you again from the bottom of our hearts for your support during this challenging time!

“I want you to know how much I appreciated everything you did for Scooter. You gave him a better quality of life for his last 2 years and I will be forever grateful.”

Cynthia, Longmeadow

“Just a little note to thank you and your staff for the wonderful care that you gave to Cooper and us. Everyone was so kind, caring and thoughtful that it put us at ease immediately.”

Sue and Jim, Springfield

“I’ve been to four different vets in the area looking for the one place that cares about my pup as much as I do. I found that place at Riverbend! I have been blown away by their level of professionalism, kindness, empathy and support. I will be forever thankful!”

Michael, Northampton

“You have made us smile when we were down and have offered Spencer a much better quality of life!”

Linda and Edward, Southwick

“We’ve been bringing our Great Pyrenees to Riverbend since he was 8 wks old. Doctors, staff, reception … all professional, caring, and a wealth of knowledge and experience! Thanks everybody!”

Dave and Deb, Belchertown