Curbside Service during Covid-19

June 22, 2020Donation Stories
Author: Sharon Sweeney, CVT

During this pandemic, everyone is doing curbside service-restaurants, stores, even your veterinarian. Curbside service is a practice that most veterinary clinics have started during this time. As essential services, we have worked hard to stay open to serve your pet’s needs during this difficult time and the AVMA (American Veterinary Medical Association) has recommended curbside to cut down on the risk of infection.

Here’s how curbside works at Riverbend. When you get to the hospital, park in a numbered space. Call us to check in. The Front Desk Crew will ask for your phone number and what space you are parked in. After that, a nurse or doctor will get on the phone to chat with you for a few minutes. For the winter, we have been asking out owners to bring your pet to the front door. A nurse or assistant will meet you and bring your pet in.  Please be wearing a mask while interacting with us. We ask that dogs be wearing a well fitting collar and be on a leash, cats in a sturdy carrier. After the exam, the doctor will call you and discuss your pet’s findings. We will ask you to come back to the front door to get your pet. The Front Desk Crew will then call you to  book any needed follow-up visits and take your payment via credit card over the phone. Invoices can be emailed directly to you.

We understand it is scary sometimes having your pet inside without you. Let us reassure you, most pets have been doing great for their visits! As always, we snuggle them and give lots of good treats to make the visit a positive one. If you pet is very anxious after the visit, we may bring them back out to the car right away to help alleviate their stress.  It’s because of this that we ask you to stay for the duration of your pet’s visit. Please don’t drive away or do errands while your pet is in the building.

Our team is working had to be safe and to take care of you and your pet. Thank you for trusting us with your pet’s care!

 

 

 

 

“You and your staff have taken these frightening experiences and helped comfort us through these surgeries.”

Jim and Susan, Springfield

“You have always treated her exceptionally well, and despite her being so “special” she loved all of you and you loved her back.”

Jim and Rosalee, Granby

“Thank you so much for the love and care you give to the animals and the humans of our family.”

Beth, Northampton

“Every time I see your posts, my heart warms. When we think of you, we feel all the kindness and smarts and love you bring to your work. You are all remarkable. Thank you from Marcella and all of us.”

Anat and Catherine, Northampton

“A gentle acknowledgement of the kindness in your practice. The greeting Leo got yesterday brings tears of happiness to my eyes as I write.”

Tammy and Chris, Leverett