Covid 19 update 3.2021

May 29, 2020Announcements, Uncategorized
Author: Sharon Sweeney, CVT

It has been a long winter but spring is around the corner! We want to thank everyone for being patient and working with us during this difficult time.  Currently, the office is open 8am to 5pm Monday, Tuesday, Thursday, and Friday and 9am to 3pm on Wednesday. Our Wellness team will be seeing appointments mornings and afternoons and Dr. Thomson will be seeing surgical consult appointments and rechecks Monday, Tuesday, Thursday and Friday afternoons and Wednesday mornings. We will close midday for lunch.

Our curbside care will be continuing until everyone in the hospital can be vaccinated. As always, we are asking our owners to wear a mask while interacting with us and try to maintain social distancing. If you or anyone in your family is experiencing symptoms of Covid 19, please let us know as we may need to reschedule your appointment.

Medication and food pick-ups will be done as outside pick-ups. Owners will be asked to pay for their medications and food over the phone. Medications will be left in the blue metal box by the front door and food will be left on the side of Riverbend on our shed. Since all transactions are done over the phone, we do ask that you be patient as sometimes the lines may be busy when you try to call.

It is our goal to keep everyone safe and healthy so we can continue to be here for our owners, patients, and community.  We have implemented new protocols and procedures during this time with the goal of keeping everyone here and in the community healthy as well following guidelines set by the state of Massachusetts along with guidance of the AVMA (American Veterinary Medical Association). Thank you again for working with us during these difficult times. We are honored to be here helping our patients and their wonderful owners.

 

                                                 

“This is a huge hug being sent to everyone of you at Riverbend who makes it feel like family and friends there.”

Karen, Agawam

“And the treats! How can we forget those? His favorite part!”

Lee, Leverett

“Thank you for giving our special little guy, Mr. Stubbs, another 50,000 miles.”

Bob and Polly, Somers, CT

“You were understanding of my fear and high level of anxiety throughout the process. I never felt rushed or dismissed at any question I had. Please know the wonderful impact you have in the world.”

Lisa, Wilbraham

“From our first visit to the last, we had an overwhelming great experience. The front end staff is super knowledgeable and welcoming. Dr. Thomson and his team are wonderful. I just felt Charlie was in the best care possible!”

Erica, Springfield