COVID 19 information updated 4.6.2020

March 16, 2020Announcements
Author:

To Our Riverbend Clients

The health and well-being of our community is paramount.
That said, it is our priority to stay open to serve our patients.
We are doing all we can to minimize risk of COVID-19.

  On top of all the recommendations by the WHO and CDC,
please adhere to the following:

  • If you are feeling at all sick or have possibly been exposed, stay home and call us to reschedule your appointment.
  • Clients are not allowed in the hospital.
  • We will come out to the car to get your pet. The doctor will call your cell phone and confer with you during the appointment.
  • The front desk will call you for payment and to schedule any follow up appointments.

Thank you & stay well.

The Riverbend Team
413-587-3737

Update 4.6.2020:

Due to the ongoing Covid 19 pandemic, we are adjusting our hours here at Riverbend. Starting April 6 2020, Riverbend Animal Hospital will be open from 9am to 3 pm Monday, Tuesday, Thursday and Friday and 9am to 1 pm on Wednesday. We will have limited wellness appointment times from 10am to 1pm. We will continue with our ongoing protocol of curbside care.

Dr Thomson will be seeing a limited number of patients for consults and surgeries during the next month.

Thank you for your understanding during this difficult time. We are striving to carry on and be here for our patients and their owners as well as our staff and community.

“You guys are truly special people. The world would be a better place if there were more like you.”

Laurie, Conway

“We love Riverbend. The staff is the best, everyone is highly knowledgeable, friendly, and helpful. They also keep great records, which is helpful if you are not great at record-keeping, yourself.”

Sharon and David, Sunderland

“Your compassion helped us navigate through a challenging and unexpected situation and we feel so lucky to have found you.”

Sandra, Holyoke

“Okay, alright, we admit it — we all like coming to Riverbend, not just the pets.”

Chris and Tammy, Leverett

“I’ve been to four different vets in the area looking for the one place that cares about my pup as much as I do. I found that place at Riverbend! I have been blown away by their level of professionalism, kindness, empathy and support. I will be forever thankful!”

Michael, Northampton